Download free eCommerce quotes

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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful..

-Jeff Bezos, Founder of

You know, if you make a customer unhappy they won’t tell five friends, they tell 5000 friends.

-Jeff Bezos, Founder & CEO of Amazon

We watch our competitors, learn from them. See the things that they were doing for customers and copy those things as much as we can.

-Jeff Bezos, Founder of

Good merchandise, even hidden, soon finds buyers.

-Plautus, Roman PlayWriter

We see our customers as invited guests to a party and we are the hosts.

-Jeff Bezos, Founder of

If you have a business website, make it stickier; redo the merchandising often and try new things until you hit the right homepage. Then try and beat that.

-Lynda Resnick, Entrepreneur

Advertising moves people toward goods: Merchandising moves goods toward people.

-Morris Hite, Former Chairman, President & CEO of Tracy-Locke

In terms of merchandise, you can’t force anyone to buy something.

-Paul Stanley, Vocalist Kiss

Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.

-James Cash Penney – Founder JC Penny

In eCommerce, your prices have to be better because the consumer has to take a leap of faith in your product.

-Ashton Kutcher

Communications is at the heart of eCommerce.

-Meg Whitman, former CEO, Ebay

Marketing is a contest for people’s attention.

– Seth Godin

You can’t just open a website and expect people to flood in. If you really want to succeed you have to create traffic.

-Paul Graham, YC

Overall the web is pretty sloppy, but an online store can’t afford to be.

-Paul Graham, YC

Data data data, I can’t make bricks without clay.

-Sir Arthur Canon Doyle

Never stop testing, and your advertising will never stop improving.

-Paul Graham, YC

You can’t wait for customers to come to you. You have to figure out where they are, go there and drag them back to your store.

-Paul Graham, YC

Goal is to turn data into information and information into insights.

-Carly Fiorina, Former CEO of HP

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